Shipping policy
Last updated: July 2026
At Havers, every product is handmade with care and attention to detail. We take pride in preparing each order to ensure it arrives safely and in excellent condition.
Please read our shipping policy below for important information about delivery, processing times, and shipping procedures.
Shipping Locations
We currently ship within the United Kingdom only, including:
- England
- Scotland
- Wales
- Northern Ireland
We do not currently offer international shipping.
Free Shipping
We offer FREE shipping on all orders.
There are no hidden fees or minimum order requirements.
The price displayed at checkout is the final price you pay.
Processing Time
As all of our products are handmade, orders are prepared and processed within 1–2 business days after payment has been successfully confirmed.
Orders are processed Monday to Friday, excluding UK public holidays.
Order Cut-Off Time
Orders placed before 6:00 PM London Time (Europe/London), Monday to Friday, will begin processing on the same business day.
Orders placed:
- After 6:00 PM (London Time)
- On Saturdays or Sundays
- On UK public holidays
will begin processing on the next business day.
Delivery Time
Once dispatched, orders are typically delivered within 3–5 business days.
Estimated Total Delivery Time
| Stage | Time |
|---|---|
| Processing | 1–2 Business Days |
| Delivery | 3–5 Business Days |
| Total Estimated Time | 4–7 Business Days |
Delivery times are estimates and may vary due to courier delays, severe weather conditions, public holidays, or other circumstances outside our control.
Order Tracking
Tracking information will be provided when available after your order has been dispatched.
Once your order ships, you will receive a confirmation email containing tracking details.
If you cannot locate your tracking email, please check your spam or junk folder before contacting us.
Delivery Address
Customers are responsible for ensuring that all delivery information provided during checkout is accurate and complete.
Havers cannot be held responsible for delays, failed deliveries, or lost parcels resulting from incorrect or incomplete address information supplied by the customer.
If you notice an address error after placing your order, please contact us immediately.
Address changes can only be made before an order has been dispatched.
Order Cancellations
Orders may be cancelled only before they have been dispatched.
To request a cancellation, please contact us as soon as possible and include your order number.
If the order has already been dispatched, it can no longer be cancelled and must follow the procedures outlined in our Refund & Return Policy.
Lost Orders
If your order has not arrived within 7 business days after dispatch, please contact our support team.
We will investigate the shipment and work with the carrier to resolve the issue as quickly as possible.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
We will review the issue and arrange an appropriate solution, which may include a replacement or refund.
Contact Information
Havers
14 Beech Lane
Macclesfield, SK10 2DR
United Kingdom
Email: support@havers.shop
Phone: +44 7853 149557
Customer Support Response Time: 24–48 Hours (Monday–Friday)