FAQs

Orders

How do I place an order?

Simply add your chosen product to the cart, proceed to checkout, and complete your payment. You will receive an order confirmation email once your order has been successfully placed.

Can I cancel my order?

Yes, but only before your order has been dispatched. Please contact us as soon as possible at support@havers.shop.

Can I change my order after placing it?

If your order has not yet been dispatched, we may be able to help. Contact us immediately and we will do our best to assist.

Shipping

Where do you ship?

We currently ship within the United Kingdom only, including England, Scotland, Wales, and Northern Ireland.

Do you offer free shipping?

Yes. All orders include free shipping.

How long does delivery take?

Orders are processed within 1–2 business days.

After dispatch, delivery usually takes 3–5 business days.

Estimated total delivery time: 4–7 business days.

Do you provide tracking information?

Yes. Tracking information will be provided when available once your order has been dispatched.

What if I entered the wrong delivery address?

Please contact us immediately. We can only make changes before your order has been dispatched.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery.

Returned items must be:

Unused
In original condition
In original packaging

How do I request a return?

Your order number
The item you wish to return
The reason for the return

We will provide return instructions.

Who pays for return shipping?

Faulty, damaged, or incorrect items: Havers covers return shipping costs.

Change of mind returns: Customers are responsible for return shipping costs.

When will I receive my refund?

Approved refunds are processed within 7 business days after we receive and inspect the returned item.

What if my item arrives damaged?

Please contact us within 7 days of delivery and include photos of the item and packaging. We will arrange a replacement or refund.

Do you offer exchanges?

Yes, exchanges are available for eligible products within the return period, subject to stock availability.

Products

Are your products handmade?

Yes. Havers specializes in handmade products crafted with care and attention to detail.

Will my product look exactly like the photos?

Because our products are handmade, slight variations in color, finish, texture, or appearance may occur. These variations are a natural part of handmade craftsmanship.

Payments

What payment methods do you accept?

We accept major debit cards, credit cards, and other secure payment methods available at checkout.

Is my payment information secure?

Yes. Payments are processed through secure payment providers using industry-standard encryption.

What currency are prices displayed in?

All prices are displayed and charged in British Pounds Sterling (GBP).

Customer Support

How can I contact Havers?

Email: support@havers.shop

Phone: +44 7853 149557

What is your response time?

We aim to respond within 24–48 hours (Monday–Friday).

What is your business address?

Havers
14 Beech Lane
Macclesfield, SK10 2DR
United Kingdom