FAQs
Shipping
Where do you ship to? We currently ship to addresses across the United Kingdom.
How much does shipping cost? Shipping is free on all orders within the UK.
How long will my order take to arrive? Orders are processed within 1–2 business days and typically delivered within 3–5 business days after dispatch.
Do you offer express or next-day delivery? At the moment we offer standard and tracked delivery only. We're always looking at ways to expand our shipping options in future.
What happens if I entered the wrong delivery address? Please double-check your address carefully at checkout, as we're unable to redirect a parcel once it's been handed to our courier. Contact us immediately at support@havers.shop if you notice an error shortly after ordering, and we'll do what we can before dispatch.
Order Tracking
How do I track my order? Once your order has been dispatched, you'll receive an email with your tracking number and a link to follow your parcel's journey to your door.
I haven't received a tracking email — what should I do? Please check your spam or junk folder first. If you still can't find it after 2 business days, contact us at support@havers.shop and we'll look into it.
My tracking hasn't updated in a few days. Should I worry? Occasionally tracking information can lag behind the parcel's actual location, particularly during busy periods. If there's been no update for more than 3 working days, get in touch and we'll investigate with our courier.
Returns
What is your return policy? We offer 30-day returns on most items, provided they're unused, in original condition, and in their original packaging.
How do I request a return? Email support@havers.shop with your order number, the item you'd like to return, and your reason for returning it. We'll respond within 24 hours with next steps.
Who pays for return shipping? If the item is faulty, damaged, or incorrect, we cover return shipping in full. For change-of-mind returns, the customer covers the cost of return postage.
Can I exchange an item instead of returning it? Yes, just let us know when you contact us and we'll arrange an exchange, subject to stock availability.
Refunds
When will I get my refund? Once we've received and inspected your return, refunds are processed within 5–10 business days to your original payment method.
My refund hasn't shown up yet — what should I do? Refunds can sometimes take a little longer to appear depending on your bank. If it's been more than 10 business days since we confirmed your refund, please contact us and we'll check on it.
Will I be refunded the original shipping cost? As shipping is free on all orders, there's no shipping charge to refund. Product refunds are processed in full once your return is approved.
Product Issues
My item arrived damaged or faulty — what should I do? We're sorry to hear that. Email us at support@havers.shop with your order number and a photo of the issue, and we'll arrange a replacement, exchange, or refund right away.
The product doesn't match the description or photos — what now? Please contact us with details and, if possible, a photo. Natural materials like bamboo and walnut can vary slightly in grain and tone, but if something seems genuinely different from what you ordered, we'll make it right.
Are your wooden and bamboo products made from real materials? Yes. We use genuine bamboo and solid wood finishes across our range, which means every piece has natural variations in grain and colour — a normal part of working with real materials rather than a fault.
Order Changes
Can I change or cancel my order after placing it? If your order hasn't been dispatched yet, contact us as soon as possible at support@havers.shop and we'll try to accommodate changes or cancellations. Once an order has shipped, our standard return process applies instead.
Can I add an item to an existing order? Unfortunately we're unable to add items to an order that's already been placed, but you're welcome to place a separate order and we'll do our best to dispatch it promptly.
Payments
What payment methods do you accept? We accept major debit and credit cards, along with other secure payment options displayed at checkout.
Is it safe to enter my card details on your site? Yes. All transactions are SSL encrypted and processed through PCI DSS-compliant payment providers, so your details are always handled securely.
Will I be charged in GBP? Yes, all prices on havers.shop are listed and charged in British Pounds (£).
Customer Support
How can I get in touch with your team? Email us at support@havers.shop or call +44 7853 149557. We aim to respond within 24 hours, Monday to Friday.
Do you have a physical store? Havers operates online, with our registered business address at 4 Beech Lane, Macclesfield, SK10 2DR, United Kingdom.
I have a question that isn't answered here — what should I do? No problem at all — reach out to us directly at support@havers.shop and a real member of our team will get back to you personally.