Refund policy
Last updated: July 2026
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused.
- The item must be in its original condition.
- The item must be returned in its original packaging.
- Return approval must be obtained before sending the item back.
Returns that do not meet these conditions may not be accepted.
How to Request a Return
To request a return, please contact us before sending any item back.
Email: support@havers.shop
Please include:
- Your order number
- The item you wish to return
- The reason for the return
We will provide return instructions once your request has been reviewed.
Return Shipping Costs
Faulty, Damaged, or Incorrect Items
If your item is faulty, damaged, or incorrect, Havers will cover the return shipping costs.
Change of Mind Returns
If you are returning an item because you changed your mind, you are responsible for the return shipping costs.
We recommend using a tracked delivery service when returning items.
Damaged or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Photos of the item and packaging
We will arrange a replacement or full refund where appropriate.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
Approved refunds will be issued to the original payment method within 7 business days.
Depending on your bank or payment provider, additional processing time may apply.
Non-Returnable Items
We do not accept returns for:
- Used items
- Items damaged by the customer
- Items returned after the 30-day return period
- Items returned without prior approval
Exchanges
We accept exchanges for eligible products within the 30-day return period, subject to stock availability.
Contact Information
Havers
14 Beech Lane, Macclesfield, SK10 2DR, United Kingdom
Email: support@havers.shop
Phone: +44 7853 149557
Response Time: 24–48 Hours (Monday–Friday)