Contact Us

We're Here to Help

Got a question about an order, a product, or anything else? We'd love to hear from you. Havers is a small, UK-based team, and every message that comes through goes to a real person — not a bot, not an outsourced call centre. We read every email ourselves and do our best to make things right, quickly.

Customer Support

Address: 14 Beech Lane, Macclesfield, SK10 2DR, United Kingdom
Email: support@havers.shop
Phone: +44 7853 149557

Expected Response Times

• Email: We aim to respond within 24–48 hours, Monday to Friday.
• Phone: Available during standard UK business hours. If we're unable to take your call, please leave a message or send an email and we'll get back to you promptly.
• Messages received over the weekend or on UK bank holidays will be answered on the next working day.

What to Include When Contacting Us

To help us assist you as quickly as possible, please include:

• Your order number (found in your confirmation email)
• A short description of your query
• Photos, if your query relates to a product issue or damage on arrival

Before You Get in Touch

Many common questions — about shipping times, returns, and order tracking — are answered on our FAQ page. It might save you a bit of time, but if you can't find what you need, we're always happy to help directly.

We genuinely appreciate you choosing Havers, and we're committed to making sure your experience with us is a good one from start to finish.