Datenschutzerklärung
UK GDPR Privacy Policy — Last updated: July 2026
This Privacy Policy explains how Havers ("we", "us", "our") collects, uses, stores, and protects your personal information when you visit or make a purchase from havers.shop. We are committed to handling your data responsibly and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Havers 4 Beech Lane, Macclesfield, SK10 2DR, United Kingdom Email: support@havers.shop Phone: +44 7853 149557
For the purposes of data protection law, Havers is the "data controller" of the personal information you provide to us.
What Information We Collect
We may collect the following types of personal information:
- Contact details: name, email address, postal address, and phone number
- Order information: items purchased, order value, and delivery details
- Payment information: processed securely by our third-party payment providers; we do not store full card details on our own servers
- Technical information: IP address, browser type, device information, and browsing behaviour on our site, collected via cookies and similar technologies
- Communications: records of correspondence when you contact our customer support team
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders, including payment, delivery, and customer service
- Communicate with you about your order, including confirmations, shipping updates, and support queries
- Improve our website, products, and customer experience
- Send marketing communications, where you have opted in, which you may unsubscribe from at any time
- Prevent fraud and comply with our legal obligations
- Analyse website usage to improve performance and user experience
Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases to process your data:
- Contract: to fulfil orders you place with us
- Consent: for marketing communications and non-essential cookies
- Legitimate interests: to improve our services, prevent fraud, and maintain business records
- Legal obligation: to comply with tax, accounting, and consumer protection laws
Sharing Your Information
We do not sell your personal information. We may share it with:
- Payment processors, to securely process transactions
- Courier and delivery partners, to fulfil and deliver your order
- IT and website service providers, who support our platform (such as our e-commerce hosting provider)
- Regulatory or law enforcement authorities, where required by law
All third parties we work with are required to handle your data securely and only for the purposes we've specified.
International Data Transfers
Some of our service providers may be located outside the UK. Where this is the case, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your information in line with UK GDPR requirements.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including any legal, accounting, or reporting requirements. Order records are typically retained for the period required by UK tax law.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data, where applicable
- Object to or restrict certain processing
- Request data portability
- Withdraw consent at any time, where processing is based on consent
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, please contact us at support@havers.shop.
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and understand how our site is used. For full details, please see our Cookie Policy.
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse, including SSL encryption and secure payment processing that is PCI DSS compliant.
Children's Privacy
Our website and services are not directed at children under 16, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "last updated" date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Havers 4 Beech Lane, Macclesfield, SK10 2DR, United Kingdom Email: support@havers.shop.
Phone: +44 7853 149557